• www.gotozjj.net shall not be liable for personal injury or property loss or damage resulting from the acts, omissions, or negligence of any person providing accommodations, transportation, or any other travel related services.

• www.gotozjj.net is not responsible for the exchange or refund for any lost, stolen, or destroyed documents. Unforeseeable circumstances such as force majeure, adverse weather conditions, airline flight rescheduling, hotel overbooking, technical faults with transportation and road conditions may also have a consequential effect on the content and schedule of the tour after commencement.

• Any decision made in respect of tour services provided by independent operators to reroute or amend the itinerary due to any of the above, or similar, circumstances is at the discretion of the tour service provider. www gotozjj.net shall not be liable for any claim whatsoever arising from such events, which affect the schedule and the content of the tour.

Air

Once reservations are confirmed, payments must be made 14 days prior to departure dates.
Hotel

Clients will not need to pay deposits for the hotel rooms. Clients' credit cards will only be charged for the actual stay.

Tour

No deposits are required for the tours. However, total payment for your tour is due 35 days prior to departure. Should the total payment not be received by due date, any reservations already made in respect of the tour will be automatically cancelled.

Air

Once tickets are issued, a fee equal to 25% of the ticket price plus tax will be charged if the tickets are cancelled within 24 hours prior to original departure time.

Hotel Reservations

There is no fee for cancellations or changes made outside of 72 hours (3 days) prior to arrival. Cancellations made within 72 hours (3 days) are subject to a fee equal to the first night plus tax.

Tours

Refunds or allowances will not be made for transportation, accommodations, tickets, services, or other portions of the tour which are unused on or after the tour departure date.

The following cancellation fees or refunds shall apply if, for any reason, the client cancels a tour. All cancellation terms are specified on a per person basis.

The cancellation fees are calculated according to the days of notice received prior to scheduled date of entering China. The penalty will be a percentage on the tour price:

• 30-17 days prior to the scheduled tour is 15%;

• 16-10 days prior to the scheduled tour is 35%;

• 9-3 days prior to the scheduled tour is 55%;

• 2-1 days prior to the scheduled tour is 85%;

• On or after departure date is 100%.

For Yangtze River tour with the tourist boat, special provisions will be adopted:

• 31 days prior to the scheduled tour is 25%;

• 30-16 days prior to the scheduled tour is 55%;

• Less than 16 days prior to the scheduled tour is 100%;

Such policy is imposed upon us by the tourist boat company.

If your booking needs to be altered due to circumstances beyond our control, we reserve the right to vary your itinerary and inform you of the subsequent changes. If the varied itinerary is only available at a higher cost, the client will bear the increased price. Should such changes result in an itinerary which is materially different from your requested program and we have accepted your payment, you reserve the right to withdraw from the tour program and all money received bywww.gotozjj.net will be refunded in full.

If for any reason,www.gotozjj.net is forced to cancel a tour program, clients will be offered an alternative tour of a similar standard and arrangement. Should the alternative be unsuitable to the client, all money paid to www.gotozjj.net in respect of the original tour program will be refunded in full.

An alternative itinerary or a refund of money offered or paid in the event of a tour change or cancellation is in full satisfaction of any claim for loss of enjoyment resulting from the change or cancellation

Group Departure

Quoted popular tour prices are based on a minimum number of 2-10 adults travelling together and staying in twin share accommodation as stated in each tour.

Quoted special tour prices are based on a minimum number of 10 adults travelling together and staying in twin share accommodation as stated in each tour.

Should the minimum number of persons not be attained,www.gotozjj.net reserves the right to cancel, amend or reprice the tour program. If such an event occurs, we shall endeavor to provide the choice of an alternative tour or the client may continue the tour as amended or cancel participation of the tour altogether in which case a full refund of the tour cost will be made.

Single Travelers

Tour Packages: Single travelers who are willing to share accommodation with another tour member must advise www.gotozjj.net at the time of reservation. www.gotozjj.netwill endeavour to match the client with a suitable person for the duration of the selected tour. If www.gotozjj.net is unable to allocate a suitable person to share accommodation, the single supplement cost as specified is to be paid by the client at the time of balance payment. For clients who choose to have a sole occupancy of a room throughout the tour, the specified single supplement cost will be payable at the time of balance payment.

Plan Your Own Itinerary: Single occupancy of a room by choice or circumstance is subject to the applicable supplement cost and payable to www.gotozjj.net

Items Included in Group Tour Costs (private tours are on a case-by-case basis)

• Share twin-bedded hotel accommodations with ABFs (American Breakfast) included

• Admission fee in the listed sightseeing programs

• Air conditioned bus and English-speaking guides

• Domestic airfares

• All breakfast and lunches. Dinners as specified in the programs

• All round trip transfers in the sightseeing programs

• Domestic tour insurance

Items Not Included in Your Tour Costs

The tour costs quoted exclude items not specifically referred to in the tour description including, but not limited to,

• pre-travel documentation,

• airport departure taxes, road and airport construction taxes,

• excess baggage charges, portage in China, gratuities,

• meals (unless specified)

• international airfare and airport taxes and interstate/intrastate travel arrangements to and from home town and departure city,

• items of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses,

• incidental expenses, taxis where not part of a regular transfer, telephone and telecommunication charges.

PASSENGER RESPONSIBILITIES

Travel Documents

All clients must be in possession of a valid passport and necessary visas at the time of commencement of travel. All such documentation is the sole responsibility of the client. www.gotozjj.net accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation

Check in at airline gate or ticket counter at least one hour prior to scheduled departure with valid photo ID for each passenger. Due to heightened security at all airports, airlines are checking photo identification on all passengers. The name of each ticket must match a valid photo ID shown at the airport.

When a customer's ticket, or a portion of the ticket, is lost, stolen, or destroyed. He or she will be required to purchase a new ticket at the current fare. There will be no refund for a lost, stolen, or destroyed ticket.

Passengers may not make changes in their route, city of origin or destination, or exchange or transfer their tickets to another passenger or another airline.

Flight times are tentative and are subject to change without notice. It is suggested to confirm flight times 48 hours prior to departure.

Health Requirements

Clients should familiarize themselves with any health requirement applicable to areas they intend to visit. The client is solely responsible for compliance with vaccination and other health requirements of governments in countries visited or transited. The Department of Health or medical practitioners will be able to assist with current health requirements and recommendations.

Baggage

 In accordance with the International Airline Regulations, the free baggage allowance for economy class passengers is 20kgs (44lbs) plus limited cabin luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Complaints and Claims

Should the client feel that a valid complaint or claim should be lodged withwww.gotozjj.net or its service providers, the client hereby agrees to the following procedures and terms:

Should the client feel that a failure in performance ofwww.gotozjj.net or its suppliers has occurred, the client agrees to immediately inform the local service provider. At this time, the local service provider will endeavor to promptly resolve the matter of complaint and inform www.gotozjj.net of the specific circumstances. Should the local service provider be unable to assist or be unavailable, the client agrees to contact www.gotozjj.net by email or telephone. In the event of a claim of compensation, the client agrees to inform www.gotozjj.net in writing within 30 days of the date of tour completion. Relevant receipts and substantiating evidence, must be attached to the letter of claim.

www.gotozjj.net will not be liable for any claims made later than 30 days after the date of tour completion.

LIMITATION OF LIABILITY

Except to the extent that the law imposes a non-excludable liability:

(i) All bookings listed in this web site are accepted subject to the conditions of carriage and other conditions imposed by service providers used in each program or tour.

(ii) In compiling this web site www.gotozjj.net has used information supplied to it by the operators of the relevant services. www.gotozjj.net has endeavored to ensure that the information contained in this brochure is correct at the time of printing. However, www.gotozjj.net accepts no responsibility or liability in respect of such information. www.gotozjj.net does not accept any liability for any loss, damage, inconvenience, delay, injury, irregularity, accident, expense or negligence due to inaccuracy or mis-description or howsoever caused by or arising out of provision of services or failure to provide services.

(iii) www.gotozjj.net accepts no responsibility for any negligence, loss, damage, omission, accident, detention, diversion or theft in regard to luggage or any personal belongings whatsoever.

(iv)www.gotozjj.net will be exempt from all liability in respect of any event, negligent act, omission, death, accident, injury, sickness, irregularity, loss or damage whatsoever, howsoever and by whomsoever caused.

(v) The client acknowledges and agrees that he or she shall have no claim or cause of action against www.gotozjj.net should any carrier, hotel or other service provider provide services which differ in any way from those specified on this web site or as outlined in pre-departure information. www.gotozjj.net accepts no responsibility for losses or additional expenses due to delay in the provision of services by service providers howsoever those delays are caused. Neither does www.gotozjj.net accept responsibility for changes to or the withdrawal of services by the service providers.

www.gotozjj.net makes all bookings and travel arrangements on your behalf on the express understanding that accommodation, travel arrangements or tours of China are solely under the control of China tourism bodies authorized by the China National Tourism Administration. www.gotozjj.net is not liable for any act, omission, or default on the part of the operator, its servants, agents or contractors, or of any authorized body.

LAW OF CONTRACT

Any contract arising with the client shall be governed by the laws of the state of Illinois and any legal action arising therefrom shall be litigated only in the appropriate court having jurisdiction in the state.

CONSUMER PROTECTION
Details of important consumer Terms & Conditions and Operator Responsibilities relevant to all tour arrangements and information contained in this web site are outlined above. It is essential that these conditions and responsibilities are carefully read and understood prior to making a booking. Additionally, details or particular tours described in this site may have altered since. Changes in airfares, operators' tariffs and currency exchange rates may affect the price of particular tours. For these reasons, it is imperative that the client reconfirms all arrangements at the time of booking and prior to making payment.

Tipping Policy in China

Tipping is not expected in China, but it is enormously appreciated. For a person who earns US$ 100 per month, a US$ 10 tip is about 3 days' wages. Up-market hotels and some restaurants may slap a 5% service charge on top of the government's 10% value-added tax (VAT). This service charge might be considered a mandatory tip, though it's doubtful that much of it reaches the employees. In general, if you stay a couple of days in the same hotel it's not such a bad idea to tip the staff who clean your room ?US$ 2 should be enough.

You should also consider tipping drivers and guides ?after all, the time they spend on the road with you means time away from home and family, especially when they accompany with you at night for overtime. Ditto if you take a day tour with a group ?the guides and drivers are paid next to nothing. Typically, travelers on minibus tours will pool together to collect a communal tip separately for guide and driver.
For group of 1-4 passengers, recommend tipping policy is:
About US$ 5 per day (per tourist) for guide, US$ 2 per day (per tourist) for driver is standard. Of course, give more if you're feeling generous, but if you find a genuine reason not to tip, don't.

For group of 5 passengers and above, recommend tipping policy is:
About US$ 2 per day (per tourist) for guide, US$ 1 per day (per tourist) for driver is standard. Of course, give more if you're feeling generous, but if you find a genuine reason not to tip, don't.

How to select a reliable tour agency in China
They are plenty of travel agencies in China, both government ones and those privately owned, which can book tours, provide cars and guides, issue air tickets and arrange visa extensions.

A lot of the budget agencies also double as restaurant-cafes, which offer cheap eats, rooms for rent and Internet access. Some agencies capture a large share of the local ¡°fast-food?tourist market, in particular the cheap ¡°open tours? ¡°seat-in coach? or ¡°Join-in tours? which shuttle travelers in buses from different hotels in the city, visit those ¡°must-go?famous tour attractions, it is convenient and safe when you are traveling alone, what you need to do is register in advance, but need to be ready for wasting time for waiting for other passengers, for your shuttle bus picks up passengers from different hotels in the morning, and drop them off one by one when the program finishes.

Many hotels in China also pedal tours, however it is not advisable to book trips through hotels. Though the prices are roughly the same (the hotels collecting a sales commission from the agents), booking directly with the tour operators will give a much better idea of what you will get for your money, who it is you'll be traveling with, and also with how many other people.

There has been a stream of complaints lately about ¡°Join-in tours?or ¡°Budget tours?in China. The biggest issue seems to be the gap between what they promise and what they actually deliver. Competition is fierce, and cut-throat price cutting among various tour operators has driven the cost of tours so low that in some cases it has become difficult to provide a satisfactory product. Sometimes the profit margin for the tour operator is so slim the only way for them to make any money is to increase the number of customers, and in doing so, lower the quality of the tour. You can do the math for yourself. Usually these customers have booked same tour from a variety of outlets for different prices (usually within a few dollars of each other).

You can indeed buy a two-day/one-night, all-inclusive excursion tour for as little as US$ 48, but do you really care to travel on a 45-seat bus and visit 4 souvenir shops per day? The dollars saved will probably not be remembered as much as the quality of the trip itself. It's your choice of course, but if you buy the cheapest thing out there, you'll have to share the blame if you don't come away satisfied, don't want to mention the time and money spending on the long distance flight for this holiday?

We suggest seeking out tour operators who stick to small groups, and use their own vehicles and guides, especially the ones who really care for your feelings.